If you are not satisfied with Java Burn, simply return all unused product back to us within 60 days of delivery date for a refund under our 60 day money back guarantee.
All unopened Java Burn product (packets and pouches) must be returned in order to be eligible for a refund under our 60 day money back guarantee. As per our "taken as labeled" guarantee, up to 2 empty/partially used pouches from your order will be accepted with your return. All other pouches must be returned unopened, undamaged, and seals intact within 60 days from the date of delivery to receive a full refund (less S&H).
You DO NOT need an RMA# to return the order. Instead, please include your packing slip inside your package. OR if you do not have your packing slip, please include your full name, email address, and mailing address INSIDE THE PACKAGE with the merchandise you are returning so we can match up the return to the correct account for the credit. OR, you can print off your ClickBank email invoice and include that in the package.
Return shipping costs are your responsibility. Please do not use "REFUSED/RETURN TO SENDER" shipments as they are not guaranteed to be returned by the carrier (USPS/DHL/FedEx) and may effect your refund eligibility.
PLEASE BE SURE TO OBTAIN A TRACKING NUMBER FROM THE CARRIER YOU USE TO RETURN THE MERCHANDISE as your proof of return. If we do not receive the return, you will be required to produce proof of return, which is the tracking number, before a refund will be processed.
A refund will be issued to the original form of payment within 3 - 5 business days of receipt of the returned merchandise.
Return your JavaBurn pouches to:
ShipOffers / RETURNS
19655 East 35th Drive
Suite #100
Aurora, CO 80011
USA
**To expedite your refund, please email your return tracking information to support@javaburn.com